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SAXX Money Back Guarantee

SAXX™ Underwear comes with a satisfaction guarantee.  If you are not completely happy with your SAXX™ purchase, we will on behalf of SAXX™, refund your purchase cost subject to the following terms.  Any refund however is only against one pair of SAXX™ underwear purchased.

All refunds are subject to proof of purchase and applicable within 10 days of initial purchase.  If you purchased one pair of SAXX™ underwear, the refund will be in full subject to proof of purchase and timescales being met.

If you purchased a twin pair pack and are unable to return one pair of the underwear as both have been used, we will refund just one pair of the underwear only.  So if two pairs cost £50 and you retain both pairs, we will refund £25.  If the second pair are un-used and returned in a re-saleable condition, we will refund the full purchase costs.

If for example you purchase a multi-buy pack of 5 pairs at a cost of £100 and are not satisfied with your purchase within 10 days of the date of order placed, Baselayer will refund the cost of one pair (one fifth of total purchase price) against the total purchase value of your SAXX™ underwear subject to the remaining pairs being unused and being returned in re-saleable condition.  So if your total purchase was £100, the SAXX™ satisfaction guarantee for refund is for the cost of one pair against your purchase so if each pair cost £20, your refund will be £20.  Subject to any un-used pairs from a multi-pack offer being returned in their original packaging and in re-saleable condition, we will refund the returned goods on a pro-rata basis.  So if you were able to return another two pairs, then we would refund a further £40 plus your satisfaction guaranteed refund.

All other terms apply.  Your statutory rights are unaffected.  Cost of returns shall be borne by the customer at their own risk.


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