Under Armour
UA Tactical Wear
UA Mouth Wear
Under Armour Golf
Fivefingers
Ski Thermals
Odlo
Helly Hansen
Teko Merino Socks
RedRam Merino
Eskeez Thermals
Buff Headwear
110% Play Harder
2XU Compression
Orca Compression
•How to Order
•Dispatching Your Order
•Delivery Times
•Postage and Packaging Charges
•Prices
•Payment Options
•Shopping Online (Security)
•Stock Availability
•Out of Stock Items
•Returns and Refunds
•Returns Address
•Exchanges
•Faulty Products
•Complaints
How to Order [top]
Ordering with us couldn't be easier. Simply decide on the product(s) you would like to purchase then place your order with us by…
- Shopping Cart
Simply choose your product and then click on the 'ADD TO BASKET' symbol. At any time you can see what you have ordered by clicking onto the VIEW BASKET symbol. The prices shown are in UK Sterling only. All prices include UK VAT at current HM Government rate where applicable. Once you have completed your selection(s), easy instructions will guide you through the ordering and payment process. - Telephone
If you would prefer to speak to someone, we suggest that you print out your order requirements before calling us or have the page on screen in front of you - this will ease the ordering process. (Please ensure that you provide your correct home postal code and have your credit / debit card details ready)
Tel: (+44)(0)1689 603675
Our telephone order lines are generally open: Monday - Friday, 9am - 6.00pm (GMT) Please note: we close for Festive holidays and will close between Christmas and New Year unless otherwise stated.
Dispatching Your Order [top]
We pride ourselves on our rapid service and aim to pack and dispatch your goods within the next working day from the time that your order is actually received by us subject to availability of the goods requested. During peak seasonal demands there may be a slight delay in the dispatch of your order, so please allow slightly extra time for delivery.
All orders are processed Monday - Friday only.
Delivery Times & Exclusions [top]
- UK address (mainland)
Most orders are sent out using either our selected Courier Service provider which, in general, is a "Next "Working" Day" service that excludes Weekends, or by Royal Mail 1st Class Recorded Postal Service. Please allow up to 72hrs for actual delivery for any Royal Mail Standard delivery. (1st Class Royal Mail post does not guarantee a delivery within 48 hours or in fact any level of guaranteed delivery time) - Overseas / international addresses
We aim to dispatch Worldwide orders within 5 working days from the date of the order. The delivery times for overseas orders will vary greatly depending upon the postal destination and available methods of posting. Generally, most overseas orders can be sent as a Small Airmail packet or International Parcel. All overseas orders will be dispatched using the Royal Mail service unless otherwise arranged and is subject to the appropriate costs being borne by the Customer. - Industrial Action
Baselayer accepts no liability for delays in receipt of parcels caused by Industrial Action that has a direct affect on its delivery systems but will do all it can to minimise any delivery disruption. - Post Code Exclusions
Baselayer uses its preferred Courier Delivery Partner for a majority of its parcel deliveries. However, due to the logistical constraints in delivering to certain areas of the UK, we also use Royal Mail. There are currently a number of UK post code regions where we are unable to use our courier service and therefore the standard Royal Mail terms and conditions will apply to the following UK Post Codes and Regions:
DUB, BT, IM, PO30, HS1-9, KA27-28, KW1-17, PH Onwards. ZE1-3, AB37-56, IV, FK19-21, PA37-39, PH33. - Weekend & Bank Holiday Exclusions
All delivery options exclude dispatch at Weekends, during any periods of business closure and UK Bank Holidays unless otherwise stated or agreed in writing
Postage and Packaging Charges [top]
- UK Standard 48 Hours Deliveries
On all mainland UK orders placed, Baselayer does not currently charge for "Standard" UK Delivery except where stated. - UK Mainland Next Day Recorded Delivery (Currently £4.99 up to 2KG Weight)
On all deliveries where the Customer has selected UK Mainland Next Day Delivery, Baselayer will dispatch parcels via it's selected Courier Partner or by 1st Class Next Day Royal Mail Recorded Delivery. Next Day deliveries are subject to orders being placed and processed before 1pm on the day of dispatch and also subject to stock item availability. Next Day Delivery Guarantees exclude all off shore British Isle locations including but not limited to the Isle of Wight, Orkney's, Isle of Man, Channel Islands and Faroe Islands. - UK Mainland Express Recorded Delivery Pre-12 Noon (Currently £6.99 up to 2KG Weight)
On all deliveries where the Customer has selected UK Mainland Express Delivery Before 12-Noon, Baselayer will dispatch parcels via its selected Courier Partner or via 1st Class Royal Mail Recoded Special Delivery. Express Next Day Deliveries are subject to orders being placed and processed before 1pm on the day of dispatch and also stock item availability. UK Mainland Express Recorded Delivery Pre-12 Noon excludes all off shore British Isles locations including but not limited to the Isle of Wight, Orkney's, Ise of Man, Chanel Islands and Faroe Islands. - UE European Union Deliveries (Currently £9.99 Up To 2KG)
On all European orders, the cost of carriage is as detailed in the drop down menu at the time of ordering and may be subject to variations without notice. All orders placed for European Union Delivery are subject to possible weight restrictions that "may" result in additional charges over and above those quoted. Baselayer reserves the right to apply these charges as required or to refuse to process the order unless appropriate additional fees are paid for in full. - Rest of World Deliveries (Currently £22.99 and Limited to 2KG)
On all deliveries required to destinations other than the UK or European Union, charges for Rest of World will apply as detailed on the Baselayer web site. All orders placed that are required to be dispatched to any destination other than those specifically stated on the web site within the UK or European Union, are restricted to 2KG in weight. All charges for goods shipped overseas to non EU destinations, may therefore be subject to weight restrictions and any additional costs for dispatch for parcels exceeding the allowable limit, must be borne by the Customer before dispatch is made. The Customer is also responsible for any Local Border Taxes that "may" be applied on arrival to the country of destination. - BFPO-British Forces Posted Overseas (Currently FREE and "generally" limited to 2KG)
Baselayer will deliver free of charge, any parcel to any active British Forces service personnel serving Overseas (BFPO) subject to all publicised Armed Forced restrictions. Once a parcel has been sent to a Customer on active service abroad, Baselayer is unable to track that parcel until it arrives at it's scheduled destination.
Prices [top]
All prices shown are in UK (£) sterling only.
All prices include UK VAT at current HM Government rate where applicable.
All prices are subject to change without prior notice.
On EXPORT ORDERS outside of the EU we will deduct the current UK VAT rate where appropriate and allowable by UK Tax laws. (Local import duties may be payable on receipt of your goods).
Payment Options [top]
- Credit / Debit Card / PayPal
(Visa, MasterCard, Maestro, Solo, American Express, PayPal)
If using your credit/debit card please ensure that you provide the correct card details, expiry date and issue number if applicable - Cheque
Cheques should be denominated in Pounds Sterling and drawn on a UK bank. Please make your cheque payable to: Baselayer Ltd. We cannot dispatch goods until your cheque payment has cleared.
Cheques cannot be accepted on overseas / international orders. If paying by cheque, we can only despatch your order once your cheque has been cleared. Please allow up to 10 days for this clearance procedure.
VERY IMPORTANT! Kindly remember to write your home address and cheque card details on the back of your cheque. - Sterling draft
Please make your sterling draft payable to: Baselayer Ltd - Postal order
Please make your postal orders payable to: Baselayer Ltd - Cash
Cash payment can be made in UK sterling only. For your own security, please ensure that you send any cash by SECURE REGISTERED MAIL.
Shopping Online (Security) [top]
You can shop in total security, protected by Secure Server Technology.
Stock Availability [top]
If you would like to check on the immediate availability of stock, we suggest that you contact us by telephone on 01689 603675. We cannot guarantee the permanent availability of all stock lines. If a product is out of stock we'll give you the best information we can on a estimated delivery date.
Out of Stock Items [top]
Where a payment is made on-line and the item is out of stock and a refund is requested, Baselayer will refund all funds immediately requested to do so. If an item is temporarily out of stock, you will be advised accordingly. Any out of stock item(s) are charged for at the time of ordering and will be dispatched the moment the stock is available. Where a part order is fulfilled and the additional items follow on, you will not be charged postage on such follow on orders.
Returns and Refunds [top]
We do hope that you will be pleased with your selection from Baselayer Ltd. If for any reason you wish to return or exchange an item, it would be most helpful if you could contact us by telephone or e-mail first.
If you want to return an unwanted product, this must be returned to us with its original product Tags in tact, although we accept that the packaging will likely be damaged due to the nature of plastic bags. All unwanted goods must be returned to us within 28 days of the date of dispatch. We will then refund you the money that you have paid us for that product. We aim to keep this process as simple as possible. These terms do not affect your statutory rights. For Christmas Returns variations, please see our Terms & Conditions terms-conditions.php
VERY IMPORTANT CAVEAT FOR EXCHANGES AND REFUNDS
Please note that we cannot refund or exchange any items clearly worn, washed or damaged other than where the garment is defective in manufacture. Please also be aware that Baselayer reserves the right to refuse to fefund or exchange any item that was purchased as a special order item and that is not normally stocked as part of the Company's range. Any items retuned for refund or exchange, must meet the Company's terms and be "Re-Saleable" and be returned with their original un-damaged packaging (we acknowledge the need to open plastic bags but please endeavour to take care when doing so) , must clearly have not been worn other than to try on for size, must not smell of cigarette smoke or fabric softner/washing liquid, must be devoid of any residue caused by anti-persparent / deodorant, must not smell of body odour and must be devoid of any marks or damaged that was clearly not caused by any manufacturing defect. Goods must also have their original manufacturer tags attached and in tact where applicable.
Faulty Returns.
It happens. It's the very nature of manufacture that faults will happen. Not a problem. All of our brands have excellent policies regards any faults in their goods and will exchange or refund in line with their policies. If you are returning an item for exchange or refund due to a "Manufacturing" Fault, again please advise us by e-mail / phone to let us know. All we ask is one thing of you "PLEASE WASH ANY ITEMS YOU ARE RETURNING AS FAULTY BEFORE SENDING THEM BACK". It's not the most pleasant experience receiving back a pair of very smelly shoes for example. A quick dip in the washing machine would be very much appreciated.
Special Offer Multi-Buy Deals
From time to time, Baselayer Ltd offers its customers the opportunity to purchase items on special offer package deals as multi-buy offers.
These offers are subject to specific terms and conditions in respect of refunds and are subject to limited availability of special stocks that are purchased to enable these deals to be offered. Baselayer Ltd reserves the right to withdraw any offer it may run without notice. No offer is limited to a maximum number per customer and can also usually be mixed in terms of sizes as required.
In the event that any customer purchasing any multi-buy deal, returns individual items that were part of the deal for a refund, the refund will be proportional to the value of the retained item(s) in the event that any retained item(s) had been purchased at our standard published prices and not a direct fraction of the special offer multi-buy deal price.
For example: Baselayer sells an item at £20.00 each at normal retail price. However, Baselayer may offer the opportunity to purchase two of these items at a special deal price of £30.00. If a customer takes advantage of the offer and purchases two items at the special price of £30.00 but then returns one of these items for a refund, that refund will be for £10.00 making the price for the retained item equal to the standard purchase price of a single item.
All offer calculations are based on the offer items being purchased together to make up the Special Offer multi-buy deal and all items being retained by the customer.
If one item is returned for refund, that refund will duly reflect the actual purchase price of a single item purchase as opposed to the Special Offer price which is exclusively reserved for items purchased together and retained by the customer on any deal Baselayer elects to run.
Returns Address [top]
You will be responsible for the item(s) until they reach us. For your own protection we suggest that you use a secure delivery method which requires a signature upon delivery, such as Royal Mail 1st Class Recorded Delivery. Please send your return(s) to us at the address on the invoice and in the Contact Details on the web site: contact-us.php
Exchanges [top]
To obtain an exchange, the goods must be returned with their original tags and all packaging where possible within 28 days of receiving the goods unless otherwise stated. Please enclose a note or our returns form which clearly shows your name, address, contact telephone number along with an indication of the replacement goods you require. A return delivery charge payable by the Customer will apply for exchange goods requested which is detailed on the invoice.
Faulty Products [top]
If a product is faulty, we will replace the item or refund the product cost in full along with the cost of your return postage. Please notify us of any defective goods within 7 days of receiving the goods. This is in addition to your statutory rights.
Complaints [top]
We welcome all feedback regarding our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly. If you feel you have a complaint to make, please call or e-mail us.
